Upcoming Conference:
6th Annual Capability Maturity Model® Integration (CMMI®) Technology Conference and User Group
Program Management Office (PMO) and CMMi®--paving the road to optimized IT value
LEVEL: Intermediate and advanced program and portfolio leadership
AUDIENCE: Mid to senior managers
The marriage between processes and technology can be happy or a troubled one. How well we understand and sanction performance drivers, positive and/or negative, determines the degree of customer value creation and the subsequent enterprise effectiveness. PMO (Program Management Office) is gaining significant traction as a best practice for driving initiatives. It builds on a series of best practices including PMI® standards. The majority of Fortune companies have already or in the process of establishing IT PMO office. Structure may vary, PMO is either part of the business or the IT organization; regardless, its mission remains to deliver business value as advertised!
CMMi® with its advanced framework is uniquely positioned to advance the capability and maturity of IT PMO, which is of particular significance given the PMO disparate practices.
We will examine the program and portfolio manager challenges in PMO organizations while reviewing two case studies. Next, we will examine how CMM® and performance management frameworks can advance risk mitigation efforts
- Review two case studies centering on PMO practices and challenges
- Share CMMi® deployment pain points and organization adoption issues
- Learn how CMMi® and performance improvement practices can advance project and program performance
Present a 3-dimensional case study with the following learning objectives:
- Learn the classical roles of Project Management Office (PMO) in an enterprise and the common challenges today facing the project manager; use two case studies
- Learn how CMMi® and performance management practices can help isolate program/project risks
- Learn how leveraging capability maturity modeling can advance PMO (portfolio, program, and project) performance while building on synergies:
- People and Process.
- People and Technology.
- People and People.
- Process and Process.
- Process and Technology.
- Technology and Technology
Reference: Presentation will borrow concepts from multiple sources including the following whitepaper: http://blogs.ittoolbox.com/cio/pmo/
The Monthly Meeting of the Business Intelligence SIG
Tuesday, April 20
6:30pm
Presenter
Terry Jabali, Principal, Applied Enterprise Dynamics, Inc
Presentation Overview
We live in an era of deploying complex initiatives. Creating value is often premised at the heart of any initiative, particularly in CRM. Yet, in a recent analyst report, achieving ROI remains elusive:
> 61% of the reference customers of a major CRM vendor did not achieve the promised ROI.
> 78% of these customers cited that the application's user friendliness as a key challenge
Accordingly, organizations still have a long road to achieving the sought-after maturity level. As an alternative, Relationship Dynamics offers a pragmatic business and IT framework along with a roadmap for mitigating organization performance by harnessing "inter-relations" among enterprise entities.
We will discuss the underlying drivers of business performance and the corresponding dynamics impacting the "Customer Experience." This leads into Relationship Dynamics, enterprise value creation and a discussion of BI considerations.
