PMOiQ.NET

CRM Portfolio / Service Delivery Intelligence

CHALLENGES

for most companies, CRM, ERP, BPM have been costly initiatives with less than expected ROI and substantial upkeep cost!

Organizations continue to seek means to optimize customer returns via business intelligence capabilities; however, it too comes with its share of limitations

DynamicsiQ introduces the next generation of business intelligence suite that is centric to customer value creation and service delivery intelligence with easy to integrate KPIs with CRM and CDI:

DynamicsIQ provides meaningful intelligence of the Customer Experience via three dynamic relationship views:

• • • Intelligent balanced scorecard encompassing the customer experience, learning & innovation, internal process, and finance

• • • 360 learning engine that enables continuous process improvements (CPI)

• • • Program Management Office (PMO) with direct project link to the customer experience

Visit our Feature:
Relationship Dynamics: The Savior of CRM