Principals' Bios

Terry Jabali

Terry has over 20 years in operational excellence and information leadership with emphasis on BI, MDM, and scorecards.  He is the Chief Information Architect at Applied Enterprise Dynamics, Inc. (AED). He leads initiatives and advises leaders at Cisco Systems and NetApp on MDM, Six Sigma, data and quality governance, PMO, service delivery modeling and performance management. Prior to AED, he was the CRM Practice Head for North America, Clarify, Nortel Networks, Principal, Computer Sciences Corporation (CSC), CRM Practice Head, Cedars (Peoplesoft), Leadership Development Director, American Society for Training and Development (ASTD-RMC)’ Terry earned his B.A. degree in Applied Behavioral Sciences and completed graduate work in System Dynamics at MIT and Organization leadership at Stanford.  Terry holds several industry certifications including Six Sigma Master Black Belt, CM, CPC, and others.

Terry served as a Director on the board of Project Management Institute, Program Management Office (PMO) SIG. He is also a program certification panelist for program management (PgMP) and risk management (RMP), impacting 200,000 worldwide members. He is published in several trade journals:

Data Governance blog: http://dqgassociation.blogspot.com/  

CRM leadership: Relationship Dynamics Feature: The Savior of CRM

PMO best practices: http://blogs.ittoolbox.com/cio/pmo/  

Initiative Leadership: IntelligentCRM: Key Imperatives for Success

IntelligentCRM | Feature | E-Intelligence and the Agile Enterprise


Fred Thiemann

Fred is a principal of Applied Enterprise Dynamics, Inc. Previously,  he is a management consultant specializing in Service Marketing, with an emphasis on customer satisfaction measurement, service quality improvement and organizational dynamics. He has worked with domestic and international service-sensitive clients to improve the satisfaction levels of internal and external customers. Prior to starting his own firm, Fred was Vice President/Director of Marketing Research & Information for Bank of America.

He had worldwide responsibility for marketing research and developed a state-of-the-art marketing information system for the bank. Fred has an MBA from Stanford University. He is active in the Stanford Alumni Consulting Team, which provides pro bono consulting services to selected non-profit organizations. He also served as an Examiner for the Malcolm Baldrige National Quality Award and as a Trustee for the Marketing Science Institute

Nagesh

Nagesh heads the Innovation department at AED. He has over 14 yrs of software engineering, management, and consulting experience with a strong track record of success in his endeavors.

 

In a management role, Nagesh has been involved in all facets of starting and running a group from the grounds up as well as developing client and partner relationships. He has been involved in a technical capacity of leading teams to build highly available, scalable enterprise applications and integrations across ecommerce, financial, and telecommunication industries. Earlier in his career, Nagesh focused on emerging technologies aimed at creating new products and solutions. Nagesh holds a BE from Nagpur University, India and MS from the University of Akron, Akron, OH

 

Advisory Board

The advisory board is made of senior managers from Cisco Systems, Inc

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